Frequently Asked Questions

Some of our most common questions are below, but there are so many more that you might have. Contact us and let us know if you have any questions. Even if you just need wedding or vendor advise, we love helping in whatever way we can.

Video

What is your turn around time?

Wedding films can take time but we know how excited our couples get to get their videos. Depending on the packages you pick will depend on the amount of work to complete all the videos. We aim to return a trailer within a couple weeks, so soon after you return from your honeymoon we will hopefully have a trailer to send you. Ceremony and extended trailers typically can take a month or two to deliver.

We don’t promise any of these return times but do our best to make sure it’s within a reasonable time. Caring for our clients is important to us but so is our family, so we make sure we have a healthy balance of caring for them both.


Can we select music for our video?

You’re welcome to pick or give us the freedom to do so, totally up to you. We love surprising our couples with songs that fit the feel of their day. There are conditions though on what songs we can use, for license reason, we can’t pick just any ole song. There is a lot of cool stock music available for purchase, we recommend our couple to check out MusicBed when they pick songs.


Photos

How many pictures do you include?

Editing images can take a lot of time and we want our customers to be satisfied with what they are getting so we spend a long time editing the ones you love. So each package is different but we offer addition edits at any time because we want you to get all the pictures you need to fill up your home. We love every picture we take and we want to share them with you, so you can still download and share all of our images at no additional cost (these are low-resolution images, not good enough for print). Contact us and we would be able to let you know our packages!

Follow us on Instagram and facebook so you don’t miss out on specials we have going on throughout the year.

What’s your turn around time?

We have a quick turn around time, but it does depend on how busy we are, our travel schedule, family life and the holidays can effect this. Typically, for photo sessions, it takes no more than 2 weeks (usually sooner) and weddings it takes 5 weeks. I try to get them back to you as soon as possible while making sure I give time to each and every image needs.

We don’t promise any of these return times but do our best to make sure it’s within a reasonable time. Caring for our clients is important to us but so is our family, so we make sure we have a healthy balance of caring for them both.

Can I print my photos?

You are free to print your high resolution images that are downloaded from our online photo gallery. If you have an image you wanted printed but didn’t select that as one of your high resolution images, you have the option of ordering your prints through my online gallery. Your online prints are high quality and will ship directly to your doorstep.

This is standard but is subject to change, based on our agreement with the client.

General Questions

What do we wear?

We would love to help, your wardrobe can have a huge impact to your photos. When you schedule with us, let us know you want some help and we will give you some ideas.

How do you handle payments?

For wedding we do a non-refundable retainer/deposit to hold your dates, this is due upon signing. The remaining is due at least two weeks before the wedding. You are able to easily sign and pay all online.

Do you offer discounts?

Nope. However, we sometimes run giveaways and specials for photoshoots. Make sure you follow us on Instagram so you don’t miss out on those.